Seller & service provider guide

1. Welcome to the Brindah Partner Guide

This document is the official operating guide for Product Sellers and Service Providers on Brindah. Share only this URL with partners: https://brindah.com/manuals/seller

Use the Seller Portal to register your business, complete KYC, list catalogue or services, fulfil orders, and receive settlements. Buyers shop on brindah.com; you work from the Seller Portal after login.

• Seller login: https://brindah.com/login?portal=seller
• Become a partner: https://brindah.com/become-a-seller
• This guide: https://brindah.com/manuals/seller
• Support: connect@brindah.com or Seller Portal → Messages

2. Terms, policies and your responsibilities

Opening a Business Owner account means you accept the Brindah Terms & Conditions and Privacy Policy. You remain the seller of record for every SKU or service you list and must comply with Indian GST, packing, and consumer-protection rules.

• Terms of use: https://brindah.com/terms
• Privacy policy: https://brindah.com/privacy
• List only authentic goods you can ship. Counterfeit, misleading photos, or false stock can lead to rejection, payout hold, or account restriction.
• Commission is applied on each sale using the rate attached to your product’s sub-category (Brindah may confirm a different rate when the listing is approved).
• Service providers must deliver in the city and state shown on the offer.
• Brindah Official catalogue items are sold by the platform. They are not your listings and do not pay you commission.

3. Create your account and sign in

1. Open Sign up on brindah.com and select Business Owner.
2. Enter legal name, business email, mobile number, and a password of at least 6 characters.
3. Complete OTP verification when prompted.
4. Sign in at https://brindah.com/login?portal=seller with the same email and password.
5. On Become a Seller, choose Product Seller or Service Provider, upload a clear ID or address proof, then continue to Profile.

• Use a dedicated business email. One email cannot be both a buyer account and a seller account.
• Google sign-in is available where enabled; email and password always work.

4. Forgot password and change password

1. On the seller login screen, select Forgot Password. A reset notice is sent to the registered email.
2. If you are already signed in: Settings → Account Settings → Change Password (current password, new password, confirm).
3. Forgot Password is also available inside Account Settings.

5. Business profile, KYC and going live

Brindah reviews your company documents before catalogue or services can appear to buyers. Complete Profile in one sitting where possible.

1. Open Profile. Enter business name, owner name, registered address, GSTIN if you have one, and the pickup pincode.
2. Upload KYC: Aadhaar, PAN, and GST certificate if registered. Use a sharp PNG, JPG, or PDF.
3. Submit for verification.
4. If the status is Rejected, read the remarks, replace the document, and resubmit.
5. Add bank details (account holder name, account number, IFSC) under Settings or on the Earnings bank card.

6. Seller dashboard

After approval, Dashboard is your daily home. It summarises new orders, earnings, and pending shipments. Use the left menu for every other module.

• Product management — catalogue, bulk upload, submit for approval.
• Services — service offers (tailoring, alteration, classes).
• Order Management — pack, hand over to courier, track status.
• Earnings — invoices, payments, settled payouts.
• Messages — support tickets with Brindah.
• Customer Reviews, Profile, Settings, Data Overview, User Manual.

7. List products (single, variants, bulk)

1. Go to Product management → + Add Product.
2. Enter name, description, category, sub-category, unit of measure, your price, selling price, stock, images, colours, sizes or variants, tags, and the eco-friendly flag if it applies.
3. Save. The SKU is not visible to buyers yet.
4. Submit for approval. The product editor submits the new SKU automatically. From the list, use Submit for approval to send every pending SKU together.
5. When Brindah approves the listing it becomes Live. If it is rejected, read the remarks, edit, and resubmit.
6. To change an existing SKU, use the pencil icon. Open Variants to add size or colour stock.
7. For many SKUs: download Template, complete the Excel file, then Bulk Upload. Always use the latest template.

8. List a service (service providers)

1. Open Services. Enter title, category (for example Tailoring Service), price in INR, city, state, and a clear description.
2. Submit for approval. Status shows Sent for approval, Live, or Rejected.
3. Approved offers appear on https://brindah.com/services for buyers.

9. Orders, packing and shipping

• Order Management shows only your sub-orders.
• Pack to the weight and dimensions on the listing. The courier partner (Shiprocket network) collects from your pincode.
• Cash on delivery and online payments both appear here. A return or refund reduces earnings.
• If pickup fails, keep the parcel ready and notify Brindah via Messages with the order ID.

10. Earnings, invoices and settlements

Earnings is the money ledger for your account: order collections, refunds, and payouts after marketplace commission and tax.

• All Payments lists each collection with invoice ID, buyer, method (UPI, card, or COD), amount, and Complete or Refunded.
• Settled shows amounts already paid to your bank.
• Net earning is item total minus commission, refunds, and applicable tax on the category.
• Keep invoice IDs for your GST records. Raise a Messages ticket if a settlement does not match an order.

11. Customer reviews

• Customer Reviews shows ratings left after delivery.
• You cannot edit a buyer rating. Use Messages if you need Brindah to look at a quality dispute.

12. Support and messages

1. Open Messages → New conversation to raise a ticket (include order ID, SKU name, and photos for damage claims).
2. Reply in the same thread until the issue is closed.
3. Settings → Help can send a short request if you do not yet have a ticket.

13. Settings and account closure

• Account Settings: name, email, phone, logo, password.
• Notifications: order and message alerts.
• Bank: payout destination.
• To close the account, finish or cancel open orders, then request closure from Settings. Brindah reviews the request.

14. Data overview

• Data Overview summarises sales and catalogue counts by week or month.
• Use it with Earnings invoices when preparing GST workings.

15. Checklist — product seller

1. Create a Business Owner account and sign in to the Seller Portal.
2. Complete Profile, KYC, pickup pincode, and bank details.
3. Add products or bulk-upload, then Submit for approval.
4. When Live, pack orders and hand them to the assigned courier.
5. Confirm collections on Earnings → Settled.
6. Use Messages if anything is blocked.

16. Checklist — service provider

1. Create a Business Owner account and choose Service Provider.
2. Complete KYC.
3. Submit a service offer (title, city, state, price).
4. When Live, fulfil in the stated location and coordinate via Messages.
5. Paid service orders settle on the same Earnings screen as product sales.