Terms & Conditions
Brindah marketplace · Last updated 14 Oct 2026
1. Parties
Brindah operates a marketplace at brindah.com. Buyers purchase from Product Sellers, Service Providers, or Brindah Official. Super Admin governs listings, commission, and settlements.
2. Accounts
You must provide accurate details. Sellers and admins must complete KYC where asked. Keep passwords confidential. Use Forgot Password on the relevant login if you lose access. One email maps to one role (buyer, seller, or admin).
3. Seller listings
Sellers warrant that products are as described, legally saleable in India, and in stock. Listings stay Pending until Super Admin approval. Brindah may reject, unpublish, or blacklist for quality, pricing, or policy breaches.
4. Services
Service Providers offer tailoring and related services in the stated city/state. Fulfilment is the provider’s responsibility. Brindah is an intermediary unless the service is marked Brindah Official.
5. Prices, tax and commission
Displayed prices are in INR. GST follows the category tax master. Marketplace commission is set on the subcategory and may be overridden per product at approval. Brindah Official SKUs carry 0% seller commission.
6. Orders, shipping and returns
Paid orders bind the seller to pack and hand over to the assigned courier (default: Shiprocket multi-pickup from the seller pincode). Delivery failures, COD refusals, and eligible returns adjust settlements. Buyer return windows follow the product policy shown at checkout.
7. Payments and settlements
Online payments are collected by the platform payment partner (e.g. Razorpay). COD is collected on delivery. Seller payouts are net of commission, refunds, and fees, funded by Super Admin from Revenue & Commission after delivery confirmation. Invoices are available in admin Invoice and seller Earnings.
8. Prohibited conduct
No counterfeit goods, misleading images, off-platform payment requests, abuse of support tickets, or scraping. Brindah may withhold payouts while investigating.
9. Liability
Brindah is not liable for seller packing errors or courier delays beyond the partner’s SLA. Maximum platform liability for a claim is the item value paid on that order.
10. Changes
We may update these terms. Continued use of the site after the date on this page is acceptance. Questions: connect@brindah.com.
Partner documentation: Seller & service provider guide